No salary information is indicated for this ad.
National Capital District, Port Moresby, Papua new Guinea
Any
18 years old and above
Date Posted: Mar 12, 2026
Job Description
- This role is accountable for delivering sales growth, protecting margin, maintaining compliance standards, and building strong local leadership capability.
- A major focus is developing Store Managers and retail teams through structured training, coaching, and culturally aware leadership that reflects the diverse communities in which Fone Haus operates.
- Deliver sales, gross margin, and contribution targets across the area
- Drive core KPIs including device sales, accessory attachment, activations, and service metrics.
- Analyse performance data and implement corrective action plans.
- Support effective execution of national campaigns and new product launches.
- Develop local sales initiatives aligned with market conditions.
- Ensure consistent execution of retail standards and company SOPs.
- Conduct regular store visits and operational audits.
- Maintain strong stock control and loss prevention disciplines.
- Oversee compliance in cash handling, inventory management, and reporting.
- Protect brand presentation and in-store experience standards.
- Recruit, coach and develop Store Managers
- Provide structured in-field coaching during store visits.
- Deliver and reinforce retail training in sales skills, product knowledge and service standards
- Build succession plans and identify high-potential local talent.
- Strengthen onboarding processes for new employees.
- Drive a culture of accountability and performance improvement.
- Support fair and culturally appropriate performance management processes.
- Lead with cultural awareness and respect across diverse PNG communities
- Adapt communication and leadership style to suit different regional and cultural contexts • Support Store Managers in navigating local community dynamics.
- Support Store Managers in navigating local community dynamics.
- Promote inclusion, fairness and respect within teams.
- Build trusted relationships with local stakeholders and communities.
- Ensure consistent delivery of high service standards.
- Monitor customer feedback and mystery shop outcomes.
- Drive continuous improvement in customer experience.
- Manage store-level operating expenses in line with budget.
- Monitor wage-to-sales ratios and roster efficiency.
- Protect against stock loss and compliance breaches.
- Escalate material risks or performance issues appropriately.
Job Qualifications
- A minimum of 5 year(s) of working experience is required.
- Candidates must be a Bachelor's / College Degree holder in Business Studies/Administration/Management or similar fields.
- Minimum five years’ experience in multi-site, area or regional retail or food retail leadership.
- Proven record of delivering sales growth and operational improvement.
- Demonstrated experience developing leaders and building team capability.
- Experience delivering structured retail team training and coaching.
- Strong financial literacy and KPI management capability.
- Experience leading diverse or cross-cultural teams highly regarded.
- Telecommunications, consumer electronics or high-volume retail experience highly regarded.
- Proven experience in a structured global business, eg McDonald’s highly regarded.
- Leadership or coaching certifications desirable
- Valid driver’s licence and ability to travel regularly
Additional Information
- The Area Operations Manager is responsible for the commercial performance, operational standards, and leadership capability of 5–9 Fone Haus retail stores across Papua New Guinea.
Principal / Employer
FONE HAUS LIMITED
Principal / Employer Address
FONE HAUS LTD
Placement Fee
Please be reminded that as per DMW (formerly POEA) regulations, the placement fee is up to a maximum of one (1) month's salary.
For manpower pooling only. No fees in any form and/or purpose will be collected from the applicants. Beware of illegal recruiters and human traffickers.
Agency Details
SUITE 24 PARC HOUSE 1 227 EDSA GREENHILLS MANDALUYONG, Mandaluyong, Metro Manila, Philippines
DMW-479-LB-12162024-R
SANGUINE GLOBAL STAFF RESOURCES CORP., a Philippine Overseas Employment Administration (POEA) licensed Manpower Agency that is primarily engaged in the recruitment of Filipino workers for deployment all over the world. We aim to provide efficient, competent, and qualified manpower solutions to our clients, from skilled and professional workers from rank and file to Managerial positions, among others. We believe that we have the capability of addressing your requirements pertaining to your growing human resources needs, hence we are presenting our company as your accredited manpower solutions provider in the Philippines. We have a team of professionals trained and prepared to work and adjust with your company’s pace.We are committed to providing honest, fair, and straightforward work relationships with all our clients both locally and internationally, as we continue to strive for excellence and timely execution and dispatch of our services.for inquiries, please email us at info.sanglostar.com or [email protected] or call us at +632-87215886/ +639190812771
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Reminder
Avoid paying illegal fees and never trust recruiters who promise guaranteed employment abroad without proper documentations.
