FJD 21.63 per hour
Suva, Central Division, Fiji Islands
Any
18 years old and above
Date Posted: Dec 04, 2025
Last Job Ad Activity: Dec 05, 2025
Apply Until: Jan 02, 2026
Job Description
- Develop and implement PCFL training needs on customer service and sales skills and client produc
- Evaluate & address staffing implications of business strategies and plans by Working closing your QA and management team
- Maintain a high success rate of successful training graduates as demonstrated by high ratings on graduate evaluations and on the job performance
- Actively influence and participate with management on workforce strategies, analyses and issues in relation to Quality
- Identify critical business capability training needs/gaps and work with clients in curriculum design and modification. Develop associated supporting materials
- Prepare lesson plans and course agenda for each Training class
- Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
- In conjunction with QA’s and management staff, work with team members in the continued development of associates to reach optimal performance
- Conduct ongoing refresher and cross-training modules in critical areas as identified
- Work with supervisors and management to ensure that all associates are meeting standards
- Attend and contribute to both internal and client monitoring sessions. Carry out reward and recognition programs as outlined by Pacific Centrecom and the client.
- Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
- Track trends and make recommendations for refresher and/or up- training to the trainer(s)
- Develop and implement reporting and tools to provide a structured framework and robust data for making decisions
- Drive continual efficiency, accuracy and integrity improvements
- Manage the preparation of daily, weekly, monthly and ad hoc communication Centre and Management Team reporting requirements Provide detailed analysis of performance data and centre statistics to identify trends and opportunities for efficiencies.
- Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Pacific Centrecom policies and procedures
- Manage recruitment campaigns with the QAs and the client needs and Ensure company recruitment policies and procedures are met
- Respond to incidents and emergencies in accordance with agreed procedures
- Manage the training plan and program to ensure effective training is rolled out to teams to deliver a skilled and capable workforce
- Manage and participate in projects as directed.
- Execute any other task as assigned by Management
- Comply with, and lead team’s compliance with company policy and procedure at all times.
- Demonstrate a sound awareness of OHS policies and procedures, ensuring the dissemination of information to all workers, participating in training and consultation as required
- Champion the identification and reporting of hazards or risks, and the design and implementation of control measures
- Provide OHS Committee representatives with adequate resources including time to actively participate in the committee.
- Evaluate workers performance with reference to occupational health and safety responsibilities and performance standards, as outlined within job descriptions
Job Qualifications
- A minimum of 3 year(s) of working experience is required.
- Candidates must be a Bachelor's / College Degree holder in Business Studies/Administration/Management or similar fields.
- A minimum 3-5 years instructing in an adult learning environment preferably in the call center, customer service or related industry
- Minimum Certificate IV or equivalent in Training, Course Development, Quality Assurance, Human Resources or similar
- Excellent oral and written communication skills at all levels of the organization
- Experience in development of key performance measurement tool
- Experience in Customer satisfaction measurement tools
- Demonstrated presentation and facilitation skills
- Proficiency in Microsoft Office applications including PowerPoint, Excel and Word
- Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
- Ability to speak in front of medium to large sized groups of people • Schedule Flexibility • Team Player • Dependability regarding completion of assignments and attendance
- • Proven analytical and problem solving prowess. • Ability to make things happen. • Passion to help drive change.
- • Customer service orientation • Proven people management skills. • Strong team spirit.
- • Well-developed communication skills. • Commercially astute with the ability to balance both company and commercial interest. • Willingness to embrace new technology
- Customer focus • Drive for results • Problem solving • Empowered to make decisions
Additional Information
- Please indicate your active mobile information for you to reach as soon as possible.
- No placement Fee, No Salary Deduction, Free food Allowance, Free Accommodation, Free Transportation
Principal / Employer
Centrecom PTE Limited
DMW (formerly POEA) Registration / Accreditation No.
10469447
Principal / Employer Address
suva
Placement Fee
This job has no placement fee.
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Agency Details
Unit 701, 702 7th Floor, Pryce Center Building 1179 Chino Roces Avenue Cor Bagtikan St. San Antonio Village Makati., Makati City, Metro Manila, Philippines
POEA-019-LB-021521-R
QUESTCORE INC. is a Filipino-owned corporation, established in September 2008, primarily to engage in the provision and development of human resources, involving all types of professionals, technical personnel and skilled craftsmen for overseas employments. It is duly licensed by the Philippine Overseas Employment Administration (POEA) of the Department of Labor and Employment (DOLE).Envisioned to meet the ever-growing need of the overseas employment market, QUESTCORE is gearing up for the demand of competent and highly skilled personnel in various fields, i.e. land based construction, health, information technology and other types of industrial operations. We put value to not only ensuring the knowledge and expertise of our professional personnel but also to ensuring their capability to be able to adapt to the demanding work conditions, numerous challenges, and diverse cultures they will be faced with, hand-in-hand with our foreign clients in meeting their needs and expectations to ensure the utmost satisfaction of our foreign clients , while at the same time, we are able to provide protection for our overseas personnel and help care for their families.
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