FJD 21.63 per hour
Suva, Central Division, Fiji Islands
Any
18 years old and above
Date Posted: Dec 04, 2025
Job Description
- Manage the daily operations of the division, effectively coordinating with managers assigned to specific client accounts to ensure a seamless workflow and optimal productivity.
- Provide guidance and support to Customer Success Managers, supervisors and other team members, fostering a culture of collaboration and driving high-performance outcomes.
- Collaborate closely with Customer Success Managers and People & Culture Department to address any performance issues, conducting regular performance reviews that adhere to service standards.
- Partner with the Learning and Development department to establish programmes that facilitate continuous employee development, creating pathways for growth and improvement
- Foster interdepartmental collaboration with teams such as Quality, and Training, aiming to enhance service quality and elevate overall performance levels
- Uphold exceptional client satisfaction by understanding their needs, managing deliverables, and cultivating strong client relationships.
- Conduct regular meetings with Customer Success Managers to address concerns and gather feedback, ensuring open lines of communication
- Spearhead the development and implementation of new processes or procedures to optimize efficiency and service quality.
- Formulate work plans and allocate assignments to Customer Success Managers, optimizing productivity, deepening product knowledge, and fostering customer satisfaction
- Perform operations and performance analytics through data analysis, report preparation, and assisting in data-driven decision-making processes.
- Communicate clearly and effectively with employees, managers, and stakeholders, fostering positive relationships and ensuring understanding across all levels of the comunication centre.
- Utilise relevant data and metrics proficiently to analyze trends, evaluate performance effectiveness, and make data-driven decisions for continuous improvement and optimization of comunication centre practices.
- Make effective and pragmatic decisions based on the specific situation or context, ensuring optimal outcomes for the business
- Exhibit expertise in process management, client management, and six sigma methodologies
- Thrive in a fast-paced, dynamic environment by quickly adapting to changing needs, handling high workloads, multi-tasking and remaining flexible and resilient in the face of challenges.
- Demonstrate excellent organizational and time management abilities with meticulous attention to detail
- Demonstrate strong problem-solving and troubleshooting skills, exercising sound judgment in decision-making
- Inspire and mentor Centrecom staff, provide guidance and support, fostering collaboration with diverse stakeholders, and leading by example to create a positive and productive work environment
- Build trust by exemplifying ethical behavior, consistently applying principles and values in decision-making processes, and promoting an ethical culture at the Centre
Job Qualifications
- A minimum of 3 year(s) of working experience is required.
- Candidates must be a Bachelor's / College Degree holder in Business Studies/Administration/Management or similar fields.
- Bachelor's degree preferably in Business or a related field. A Certification in Six Sigma is desirable.
- A minimum of 2-3 years of experience in a related field, with at least five years of BPO management and experience in handling one or more of the following: Airline Reservations, Customer Service, Market Research, Travel, or Vehicle Rental Accounts
- Knowledge of computer software and tools relevant to BPO operations.
Additional Information
- Please indicate your active mobile information for you to reach as soon as possible.
- No placement Fee, No Salary Deduction, Free food Allowance, Free Accommodation, Free Transportation
Principal / Employer
Centrecom PTE Limited
DMW (formerly POEA) Registration / Accreditation No.
10469447
Principal / Employer Address
suva
Placement Fee
This job has no placement fee.
Agency Details
Unit 701, 702 7th Floor, Pryce Center Building 1179 Chino Roces Avenue Cor Bagtikan St. San Antonio Village Makati., Makati City, Metro Manila, Philippines
POEA-019-LB-021521-R
QUESTCORE INC. is a Filipino-owned corporation, established in September 2008, primarily to engage in the provision and development of human resources, involving all types of professionals, technical personnel and skilled craftsmen for overseas employments. It is duly licensed by the Philippine Overseas Employment Administration (POEA) of the Department of Labor and Employment (DOLE).Envisioned to meet the ever-growing need of the overseas employment market, QUESTCORE is gearing up for the demand of competent and highly skilled personnel in various fields, i.e. land based construction, health, information technology and other types of industrial operations. We put value to not only ensuring the knowledge and expertise of our professional personnel but also to ensuring their capability to be able to adapt to the demanding work conditions, numerous challenges, and diverse cultures they will be faced with, hand-in-hand with our foreign clients in meeting their needs and expectations to ensure the utmost satisfaction of our foreign clients , while at the same time, we are able to provide protection for our overseas personnel and help care for their families.
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