No salary information is indicated for this ad.
Suva, Central Division, Fiji Islands
Any
18 years old and above
Date Posted: Dec 04, 2025
Job Description
- ▪ Conduct staff performance evaluations, needs assessments, cost/benefit analyses, and other operational strategy evaluations.
- ▪ Set a high standard for productivity, quality, and customer service, and define user guidelines.
- ▪ Control the implementation of company systems for customer interaction
- ▪ Manage and improve the performance of the call centre through performance monitoring, problem resolution, system audits, and quality assurance measures.
- ▪ Assist the human resources department with the recruitment process by conducting interviews with potential hires and outlining clear job expectations
- ▪ Call centre trends and data should be summarized, collected, and analysed for regular performance reports
- ▪ Supervise system upkeep and upgrade implementation. As needed, communication for repairs and troubleshooting
- ▪ Maintain consistent professional development by attending company-provided workshops, tracking call centre trends, and participating actively in team projects
- ▪ Maintaining and Managing client relationships
- ▪ Champion high standards of Health, Safety and Wellness across PCFL incorporating components into development initiatives where appropriate;
- Ensure compliance to relevant Occupational Health, and Safety (OHS) obligations and support of health, safety and wellness initiatives are supported and that relevant policies are understood, followed and implemented by all employees
Job Qualifications
- A minimum of 3 year(s) of working experience is required.
- Candidates must be a Bachelor's / College Degree holder in Business Studies/Administration/Management or similar fields.
- ▪ Bachelor’s Degree in relevant field or equivalent;
- ▪ 3-5 years of previous experience in a similar role (Call Centre environment);
- ▪ High attention to detail coupled with demonstrated problem solving and investigation skills
- ▪ Excellent written and verbal communication skills in English are essential
- ▪ Good knowledge of MS Office skills is essential
- ▪ Ability to manage time and taking proactive approach
- ▪ Ability to motivate and work on staff developments
- ▪ Resilient, agile, self – aware and have high and Integrity, enjoy problem solving and customer facilitation
Additional Information
- Please indicate your active mobile information for you to reach as soon as possible.
- No placement Fee, No Salary Deduction, Free food Allowance, Free Accommodation, Free Transportation
Principal / Employer
Centrecom PTE Limited
Principal / Employer Address
suva
Placement Fee
This job has no placement fee.
For manpower pooling only. No fees in any form and/or purpose will be collected from the applicants. Beware of illegal recruiters and human traffickers.
Agency Details
Unit 701, 702 7th Floor, Pryce Center Building 1179 Chino Roces Avenue Cor Bagtikan St. San Antonio Village Makati., Makati City, Metro Manila, Philippines
POEA-019-LB-021521-R
QUESTCORE INC. is a Filipino-owned corporation, established in September 2008, primarily to engage in the provision and development of human resources, involving all types of professionals, technical personnel and skilled craftsmen for overseas employments. It is duly licensed by the Philippine Overseas Employment Administration (POEA) of the Department of Labor and Employment (DOLE).Envisioned to meet the ever-growing need of the overseas employment market, QUESTCORE is gearing up for the demand of competent and highly skilled personnel in various fields, i.e. land based construction, health, information technology and other types of industrial operations. We put value to not only ensuring the knowledge and expertise of our professional personnel but also to ensuring their capability to be able to adapt to the demanding work conditions, numerous challenges, and diverse cultures they will be faced with, hand-in-hand with our foreign clients in meeting their needs and expectations to ensure the utmost satisfaction of our foreign clients , while at the same time, we are able to provide protection for our overseas personnel and help care for their families.
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Reminder
Avoid paying illegal fees and never trust recruiters who promise guaranteed employment abroad without proper documentations.
