FJD 24.04 per hour
Suva, Central Division, Fiji Islands
Any
18 years old and above
Date Posted: Dec 04, 2025
Job Description
- Lead and manage workforce planning across multiple accounts and locations, ensuring optimal staffing and service levels
- Develop and implement forecasting models, scheduling strategies, and real-time management practices that support SLAs and KPIs.
- Act as the second in charge to the GM – Operations, contributing to strategic decision-making, reporting, and operational leadership
- Manage and support the Operations team
- Partner with Account Managers, Team Leaders, and other stakeholders to identify workforce risks and deliver proactive solutions.
- Drive continuous improvement initiatives to optimize efficiency, service delivery, and cost-effectiveness across all centers.
- Analyze and interpret data and trends to provide insights, recommendations, and regular performance reporting to senior leadership and clients
- Coordinate with HR, Training Managers and Recruitment to ensure the right resourcing at the right time
- Support business continuity planning and assist in scaling operations for seasonal or project-based changes in demand.
- Foster a high-performance, collaborative culture across centers through leadership, coaching, and mentoring
- Be the front facing lead at client meetings covering all aspects of WFM and leasing with clients on WFMO
Job Qualifications
- A minimum of 5 year(s) of working experience is required.
- Candidates must be a Bachelor's / College Degree holder in Business Studies/Administration/Management or similar fields.
- 5+ years of experience in workforce management, preferably in a multi-site or BPO environment.
- Degree in Business, Operations Management, or a related field is desirable
- Lean Six Sigma or similar continuous improvement certification is a plus.
- Experience working across different time zones or with remote teams
- Proven experience using workforce management systems (e.g., Verint, Genesys, NICE, Ringcentral, Avaya or similar cloud and on premise).
- Strong analytical and problem-solving skills, with an ability to interpret complex data sets and make sound decisions
- Excellent leadership and stakeholder management capabilities
- Demonstrated experience in acting as a second in charge or stepping into a senior leadership role during periods of transition.
- Exceptional communication skills, both verbal and written.
- Ability to thrive in a fast-paced, evolving environment with a solutions-focused mindset.
Additional Information
- Please indicate your active mobile information for you to reach as soon as possible.
- No placement Fee, No Salary Deduction, Free food Allowance, Free Accommodation, Free Transportation
Principal / Employer
Centrecom PTE Limited
DMW (formerly POEA) Registration / Accreditation No.
10469447
Principal / Employer Address
suva
Placement Fee
This job has no placement fee.
Agency Details
Unit 701, 702 7th Floor, Pryce Center Building 1179 Chino Roces Avenue Cor Bagtikan St. San Antonio Village Makati., Makati City, Metro Manila, Philippines
POEA-019-LB-021521-R
QUESTCORE INC. is a Filipino-owned corporation, established in September 2008, primarily to engage in the provision and development of human resources, involving all types of professionals, technical personnel and skilled craftsmen for overseas employments. It is duly licensed by the Philippine Overseas Employment Administration (POEA) of the Department of Labor and Employment (DOLE).Envisioned to meet the ever-growing need of the overseas employment market, QUESTCORE is gearing up for the demand of competent and highly skilled personnel in various fields, i.e. land based construction, health, information technology and other types of industrial operations. We put value to not only ensuring the knowledge and expertise of our professional personnel but also to ensuring their capability to be able to adapt to the demanding work conditions, numerous challenges, and diverse cultures they will be faced with, hand-in-hand with our foreign clients in meeting their needs and expectations to ensure the utmost satisfaction of our foreign clients , while at the same time, we are able to provide protection for our overseas personnel and help care for their families.
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