Job Description
- designing and implementing training programs, setting objectives, creating timelines, training initiatives to meet organizational goals.
- identifying training gaps, analyzing performance issues, and making data-driven decisions to address challenges effectively and enhance employee skills and knowledge.
- collaborates with various departments such as HR, Operations, and Sales to align training strategies with business objectives, ensuring a cohesive approach to employee development.
- provides guidance, support, and mentorship to trainers and employees, fostering a positive learning culture and driving professional growth.
- Constantly seeking ways to enhance training methodologies, identifies opportunities for process improvement, implements innovative training techniques, and adapts strategies to optimize learning outcomes.
- training employees on technical systems, product knowledge, or customer service techniques to ensure a seamless customer experience.
Job Qualifications
- A minimum of 5 year(s) of working experience is required.
- Candidates must be a Bachelor's / College Degree holder in Business Studies/Administration/Management or similar fields.
- Bachelor’s degree in Training and Development, Human Resources, Business Administration, or related field. Certification in Training or Adult Education is a plus.
- Minimum of 5 years of experience in retail training, instructional design, or a similar role. Experience in developing training modules and evaluating training effectiveness.
- Excellent communication skills, both verbal and written, strong interpersonal skills, problem-solving abilities, adaptability, leadership qualities, and the capacity to motivate others.
- In-depth understanding of retail operations, customer service best practices, compliance regulations, and the ability to stay updated on industry trends and innovations.
- Experience in leading training programs in multinational retail chains or similar industries.
- Holding advanced certifications such as Certified Professional in Learning and Performance (CPLP) or Certified Professional Trainer (CPT).
- Familiarity with emerging technologies in e-learning, virtual reality training, and AI-driven learning solutions.
- Demonstrated experience in scaling training operations across multiple locations or regions for a retail organization.
- Active involvement in industry conferences, speaking engagements, or published articles related to retail training and development.
- Proficiency in additional languages beneficial for engaging with diverse teams and customers in global retail settings.
Additional Information
- Please indicate your active mobile information for you to reach as soon as possible.
- Salary is negotiable in accordance with qualification and experience
- No placement Fee, No Salary Deduction, Free food Allowance, Free Accommodation, Free Transportation
Principal / Employer
Raumai 18 Ltd
Principal / Employer Address
PORT MORESBY PAPUA NEW GUINEA
Placement Fee
This job has no placement fee.
For manpower pooling only. No fees in any form and/or purpose will be collected from the applicants. Beware of illegal recruiters and human traffickers.
Agency Details
QUESTCORE INC. is a Filipino-owned corporation, established in September 2008, primarily to engage in the provision and development of human resources, involving all types of professionals, technical personnel and skilled craftsmen for overseas employments. It is duly licensed by the Philippine Overseas Employment Administration (POEA) of the Department of Labor and Employment (DOLE).Envisioned to meet the ever-growing need of the overseas employment market, QUESTCORE is gearing up for the demand of competent and highly skilled personnel in various fields, i.e. land based construction, health, information technology and other types of industrial operations. We put value to not only ensuring the knowledge and expertise of our professional personnel but also to ensuring their capability to be able to adapt to the demanding work conditions, numerous challenges, and diverse cultures they will be faced with, hand-in-hand with our foreign clients in meeting their needs and expectations to ensure the utmost satisfaction of our foreign clients , while at the same time, we are able to provide protection for our overseas personnel and help care for their families.