No salary information is indicated for this ad.
Suva, Central Division, Fiji Islands
Any
18 years old and above
Date Posted: Mar 04, 2025
Job Description
- Manage daily operations of the customer service department, including overseeing the customer service desk, returns, and exchanges.
- Ensure all customer service associates deliver exceptional service and adhere to company policies and procedures.
- Handle complex customer complaints and issues that require escalation, providing prompt and effective resolutions.
- Monitor and address recurring customer service issues to identify and implement solutions to improve service quality
- Recruit, train, and develop customer service staff, ensuring they are well-versed in company policies, product knowledge, and service standards.
- Schedule staff shifts, manage labor costs, and ensure adequate coverage during peak hours
- Conduct performance reviews, provide feedback, and support staff development and motivation
- Develop and implement customer service programs and initiatives to enhance the customer experience and drive loyalty.
- Gather and analyze customer feedback through surveys, social media, and direct interactions to identify areas for improvement
- Ensure the customer service department operates efficiently, including managing workflow, reducing wait times, and optimizing processes.
- Maintain accurate records of customer interactions, issues, and resolutions for reporting and analysis
- Conduct regular training sessions for customer service staff on new policies, procedures, and best practices.
- Stay updated on industry trends and customer service innovations to continuously improve the department’s effectiveness
- Prepare and submit regular reports on customer service metrics, including satisfaction scores, complaint resolution rates, and staff performance
- Use data and insights to develop strategies for improving customer service and operational efficienc
Job Qualifications
- A minimum of 3 year(s) of working experience is required.
- Candidates must be a Bachelor's / College Degree holder in Business Studies/Administration/Management or similar fields.
- Previous experience in a customer service management role, preferably in a retail or supermarket environment
- Strong leadership, communication, and problem-solving skills
- Ability to analyze data and make informed decisions to improve service quality.
- Proficiency in retail management software and Microsoft Office Suite.
- Flexibility to work various shifts, including evenings, weekends, and holidays
Additional Information
- Free Accommodation, Free Transportation, Paid Annual Vacation Leave with roundtrip airfare.
- Employer offers a competitive salary and benefits package commensurate with experience and qualifications. Compensation will be discussed in detail during interview.
- No Placement Fee, No Processing Fee, No Salary Deduction.
Principal / Employer
Carpenters Fiji Pte Limited
Principal / Employer Address
Suva, Fiji
Placement Fee
This job has no placement fee.
For manpower pooling only. No fees in any form and/or purpose will be collected from the applicants. Beware of illegal recruiters and human traffickers.
Agency Details
Unit 701, 702 7th Floor, Pryce Center Building 1179 Chino Roces Avenue Cor Bagtikan St. San Antonio Village Makati., Makati City, Metro Manila, Philippines
POEA-019-LB-021521-R
QUESTCORE INC. is a Filipino-owned corporation, established in September 2008, primarily to engage in the provision and development of human resources, involving all types of professionals, technical personnel and skilled craftsmen for overseas employments. It is duly licensed by the Philippine Overseas Employment Administration (POEA) of the Department of Labor and Employment (DOLE).Envisioned to meet the ever-growing need of the overseas employment market, QUESTCORE is gearing up for the demand of competent and highly skilled personnel in various fields, i.e. land based construction, health, information technology and other types of industrial operations. We put value to not only ensuring the knowledge and expertise of our professional personnel but also to ensuring their capability to be able to adapt to the demanding work conditions, numerous challenges, and diverse cultures they will be faced with, hand-in-hand with our foreign clients in meeting their needs and expectations to ensure the utmost satisfaction of our foreign clients , while at the same time, we are able to provide protection for our overseas personnel and help care for their families.
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Reminder
Avoid paying illegal fees and never trust recruiters who promise guaranteed employment abroad without proper documentations.
