Head Of IT Support
Doha, Qatar
This job has already expired. These job details are for viewing purposes only.
Vacancies 2
Apply Until: Jan 25, 2016
UNIVERSAL STAFFING SERVICES, INC.
DMW (formerly POEA) License No: DMW-040-LB-03072023-R
Address
5477 Boyle Street, Palanan Makati City, Metro Manila, Philippines
Contact Number(s)
8-833-6869
Company Profile
https://unistaff.workabroad.ph/profile/agency/217/unistaff
Principal / Employer
Supreme Council of Health
Qualifications
Male or Female25 Years Old and AboveMinimum of 10 Years ExperienceAt Least Bachelor's / College Degree
For manpower pooling only. No fees in any form and/or purpose will be collected from the applicants. Beware of illegal recruiters and human traffickers.
This job has no placement fee.
This job has no placement fee.
Head of IT Support
Position Summary:
A key member of Leadership team, responsible for leading & motivating the IT vendors team with accountability for Production Support & Service Delivery. The incumbent will also oversee the day-to-day IT operational management as per SLA
As the Head of IT Support, will work in a varied technical environment and be heavily involved in developing the SCH’s IT support strategy. This will include developing policies and procedures, deployments and upgrades.
Nature and Scope of Position / Duties & Responsibilities:
Staff Management, training, support and leadership.
Provide leadership and management of the IT support and operations departments.
Manage multiple projects, change management, business planning, and contract and procurement management.
Manage Risk and Disaster recovery.
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, and/or train users in the proper use of hardware and software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
Inspect equipment and read order sheets to prepare for delivery to users.
Modify and customize commercial programs for internal needs.
Answer users' inquiries regarding computer software and hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
Knowledge, Skills and Experience Required: :
I.Education Requirement:
Degree holder in Engineering
II.Experience Requirements:
Minimum of 8 -10 years of experience in managing a IT support.
III.Skill requirement:
1.Communication Skills: Writes, speaks, and presents information effectively and persuasively across communication settings
2.Managing Change: Recognizes the need for change and works to move people, processes and systems in the new direction
3.Interpersonal Skills: Develops and maintains good working relationships with others
4.Negotiation & Conflict Management: Negotiates or mediates sound agreements in business or organizational situations where there is disagreement or differences in interests
5.Action Orientated: Pursues work with energy, drive, and a strong accomplishment orientation
6.Fluency in English
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