Job Description
- Supervise and coordinate the activities of service technicians and support staff, ensuring efficient and timely service delivery. Resolves customer inquiries, complaints, and feedback professionally, ensuring high customer satisfaction.
- Ensure that service technicians are following proper repair and maintenance procedures for home electronics and air conditioning units. Monitor repairs and service processes to maintain quality standards and reduce repeat visits.
- Plan and schedule service appointments, manage workload distribution among technicians. Oversee the stock of spare parts and tools required for repairs, ensuring availability and proper usage.
- Maintain records of service activities, generate reports on service performance, downtime, and customer feedback. Provide training to technicians on new products, repair techniques, and safety protocols.
- Ensure adherence to safety standards, company policies, and warranty procedures. Troubleshoot unresolved issues and coordinate with manufacturers or suppliers if needed.
Job Qualifications
- A minimum of 5 year(s) of working experience is required.
- Candidates must be a Bachelor's / College Degree holder in Engineering(Electrical/Electronic) or similar fields.
- Male applicants are preferred for this role.
- Ability to coordinate and supervise service staff. Good communication and customer interaction skills. Problem-solving and decision-making abilities.
Principal / Employer
Zainal Electronics Centre
Principal / Employer Address
Doha Qatar
Placement Fee
This job has no placement fee.
For manpower pooling only. No fees in any form and/or purpose will be collected from the applicants. Beware of illegal recruiters and human traffickers.
Agency Details
FINEST ASIA RESOURCES, INC. (FARI) is a duly registered Philippine corporation with the Securities & Exchange Commission (SEC), and is also duly licensed by the Department of Migrant Workers or DMW (formerly known as the Philippine Overseas Employment Administration) with a license number: DMW-298-LB-03192024-R. as a Land-based Manpower Service Provider. FARI is a private employment agency manned by a team of professionals.We have been in the overseas manpower industry for more than forty (40) years now and have recruited and deployed thousands of Overseas Filipino Workers (OFW) including Nurses all over the world. To know more about our company, you can visit our website at www.finestasia.com