Porsche Body Shop Service Advisor (GERMAN brands)
JM INTERNATIONAL INC
Doha, Doha, Qatar
QAR 5,000.00 - 6,000.00 per month
This job has already expired. These job details are for viewing purposes only.
Vacancies 2
Last Job Ad Activity: Oct 28, 2022
Apply Until: Nov 26, 2022
Job Description
- To make customer bookings and plan customer arrival times (where necessary).
- To establish customer’s onward travel arrangements and Mobility Car facility or courtesy transport.
- Load the Bodyshop accurately using agreed Flat Rate times and Reservation System
- Greet all customers at Reception and agree on customer’s service and repair requirement including: Physical inspections where necessary. Deal with customers in a courteous efficient and considerate manner.
- Promote the sale of accessories and clothing. Complete Repair Orders and inform customers of approximate prices, Delivery times and method of payment
- Take responsibility for customer vehicles (check for damage, tools, spare wheel, valuables etc.), keys and Bodyshop parking.
- Monitor progress in workshops to ensure promised delivery times are met.
- Notify and obtain customer approval for additional work required.
- Conduct Final Quality Control test and ensure correction if necessary.
- Present completed vehicle to customer personally, explain repairs carried out and ensure customer satisfaction with the completed job
- Present invoices for payment providing explanation of charges and warranty/goodwill procedures where required.
- Maintain Customer Record Files, update on daily basis to ensure accuracy of Dealership database.
- Maintain reference materials: handbooks, brochures, accessory manual in Reception for customer enquiries.To promote Service Department and brand image, including the standard of housekeeping and personal appearance.
- Maintain and improve personal Product and Technical knowledge through information bulletins, magazines, etc. and attending training courses as agreed with Service Manager.
- Maintain up to date knowledge of Warranty and Goodwill procedures. Give assistance to Warranty Dept. to ensure claims can be processed quickly.
- Keeping up with online training, fulfilling the learning path to 100% at all times.
Qualifications:
A minimum of 3 year(s) of working experience is required.
Candidates must be a Bachelor's / College Degree holder in Others or similar fields.
Male applicants are preferred for this role.
- Candidates should have experience in GERMAN brands. To have qualifications from a certified collage/school for automotive training.
- Have a sound knowledge of automotive repair techniques.
- Have a basic knowledge of Microsoft Word, Excel and at least one dealer management system.
- Have worked for a premium vehicle dealership in the position applied for
- Be able to work on their own initiative. Able to communicate in English clearly, both verbally and in written form. Multitasking skills are essential.
- Speaking Arabic would be an advantage, but not essential.
- Must be capable of conducting themselves in an organized manner and be part of a team environment.
- Can work under pressure to achieve deadlines. Smart, clean and presentable. Have a high tolerance level when dealing with customers. Good practice/work ethics.
Additional Information:
- • Candidates must have experience in similar field as mentioned in the requirements.
- • The candidates must be ready for second step (Zoom interview) if they will be Shortlisted.
- • The candidates shouldn’t have loans or financial commitments in GCC countries.
- • If the candidates are working in GCC, they have to cancel their resident visas before joining us.
- • The candidates must stick to the agreed joining date.
- • The candidates must strictly maintain confidentiality about their proceedings with us.
- • Be sure that the candidates information mentioned in their resumes to be correct.
Principal / Employer
Al Boraq Porsche Automobiles Company
Principal / Employer Address
Doha Qatar
DMW Registration / Accreditation No.
10086255
Placement Fee
This job has no placement fee.
Interview Date
Nov 02, 2022 - Nov 02, 2022
Interview Venue
online
DMW License No:
POEA-062-LB-031620-R
Address:
4803 Sampaguita St., Marimar Village, South Super Highway, Paranaque City, Metro Manila, Philippines
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