- Attend to large amounts of inbound and outbound received in a timely and efficient manner.
- Identify the customer's need, clarify information, research every single issue and provide solutions and/or alternatives
- Attend to customer enquiries received and issue quotations
- Follow up quotations that have been issued, received
- Receive & forward Purchase Orders from clients to the relevant departmentsand arrange timely delivery if necessary
- Follow up on leads generated by Key Account Managers and Marketing or other departments received, etc.
- Execute leads provided by the Key Account Managers by following through sales to closing
- Record leads generated and update progress through CRM as per the sales policy guidelines
- Record any events requiring future action and inform the Head of Department
- Attend to customer complaints and notify concerned personnel
- CCA will attend to all customer queries received and face to face as for walk in customers and follow through the requests and needs till a solution is provided in an efficient manner in accordance to company policy.
- CCA is required to liaise with the relevant departments and personnel to provide this service.
- CCA will also follow up on leads generated by the Sales Executives and follow through sales to closing.
- Excellent Customer care skills
- Professional etiquette
- Effective team player with the ability to effectively coordinate with other departments, customers and institutions
- Adhere to the job, policies & standards on a continuous basis & be responsible
- Able to control self during difficult & unusual timings & situations
- Be flexible in timings, able to work long and odd hours if required
- Excellent time management
- Ability to understand, analyze and solve problems
- Positive Attitude, Professional and ethical behaviour
- Honesty and Integrity
- Loyalty to Employer
- Adherence to current National Laws and Company Policy and Procedure
- Excellent written and verbal communications skills
- Zero waste policy to be applied to resources provided by the company
- Ability to prioritize tasks, organize day to day work without supervision
SONEE SPORTS PVT. LTD.
This job has no placement fee.
Aug 26, 2022 - Aug 27, 2022
POEA License No:
112 M-B Intramuros Corporate Plaza Recoletos Street Cor. Cabildo Street Brgy. 657 Zone 70 District 5, Intramuros, Manila, Metro Manila, Philippines