IT Technical Support Specialist
DAMMAM, Saudi Arabia
Apply Until: Dec 13, 2019
2ND & 3RD LEVEL NH 08 BLG #128 PORVENIR ST, BARANGAT 20 PASAY CITY, Pasay City, Metro Manila, Philippines
+632-8-526-5897 / +632-8-526-8698 / +632-8-522-4442 /
Principal / Project
QualificationsMale25 Years Old and AboveMinimum of 4 Years ExperienceAt Least Bachelor's / College Degree
- Bachelor degree (Preferably Bachelor of Computer Science).
- 4+ years of experience as a Technical support Specialist.
- Able to handle multitasks at the same time (work under pressure).
- Good knowledge of cables and infrastructure.
- Good knowledge of computer hardware and software.
- Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Utilize and maintain the helpdesk tracking software.
- Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).
- Tracks incidents in IT ticketing system. Troubleshoots technical issues. Provides support via phone, email, and face-to-face in a timely manner, during standard business hours. Occasional after-hours work if required.
- Operate servers and maintain the daily and monthly users and servers backups.
- Diagnose and resolving issues relating to business Internet connectivity, WAN technologies, remote access and ADSL and follow up network communication problems with ISP.
- Create new users accounts, permissions and maintain all workstation (PC's, Handhelds and Tablets and review all user profiles access list and authorities.
- Operate and maintain laser printers, line matrix printer, and thermal printers and perform routine maintenance then follow-up the operating conditions off site maintenance to ensure integrity of operations processes.
- Generate and maintain the virtual private network, Firewall, web protocols.
- MCSAMCSECCNAITIL V4 qualifications are preferred.
If interested and still available you may send your updated resume to [email protected] for clients review.