URGENT!!!   HIGH SALARY!!!  THIS IS CV SELECTION.

• Free Accomodation
• Free Electricity & Water
• Transportation to PNG is provided by the employer
• Vacation per year is 4 weeks per annum
• Access to company car.

• Create a professional service-oriented environment by:
  • Providing a positive leadership
  • Acting as a represntative of the organization
  • focusing in achieving positive outcomes
  • considering customer satisfaction during decision-making process
  • implementing a service-oriented environment
  • developing appropriate policies and procedures to support effective customer service
• Provide leadersip by:
  
  • leading by positive example
  • creating a work environment to motivate individuals and teams
  • supervising and mentoring employees
  • conducting effective meetings
  • resolving workplace conflicts satisfactorily
  • demonstrating respect for others
  • respecting diversity in the workplace
  • interacting co-operatively
• Manage operations by:
  • Ensuring adherence to legal requirements
  • monitor and organize daily workflows; ensuring that the operators have produced a suitable work plan
  • manage staff within the control centre and ensure that all appropriate company policies and procedures are followed
  • provide guidance and management in situation where difficulties occur. Use initiative to implement courses of action to ensure that need of the clients are met.
• Others:
  • Provide necessary reportsto the management, ensuring they are kept informed of operational performance and issues and will provide information onpotential improvement and efficiencies 
  • working closely with the management to implement major changes in the service provisions and ect
• Position Tittle:
  
  • Work with internal line managers to ensure safe and effictive service provision 
  • Review and identify improvement in quality services
  • Ensure complice with controlled,standardised procedures, inclusive of system use
  • Perform other work related duties as needed and directed

• Minimum of 4 to 6 years of work experience, preferably in a contact centre/ technical suppprt environment prefered
• supervisory level or management level experience.
• practical knowledge in computer hardware/ software systems and trobleshooting essential
• excellent interpersonal and communication skills
• contact centre managemet training (in-house or through private institutions)
• a university degree in electronics, computer engineering, computer science or college level courses relevant to the business of the contacr centre an advantage
• knoledge in radio communication and use of any electronic security equipment/ system a plus.