SPECIAL FACTORS/SPECIFIC BACKGROUND INFORMATION (If Applicable):
Automotive A/C technicians are cross-trained for the range of functions related to automobile service and repairs –air-conditioning systems, mechanical, electronic, electrical, and transmission. Scope of work may relate to A/C Service & Repairs, oil & air/fuel filter change, brake and clutch, steering, carburettor, wheel alignment, transmission, radiator, fluids etc.
JOB PURPOSE STATEMENT:
Conducts routine diagnostics, service and repairs on customer vehicles.
No. of Employees Supervised :
ESSENTIAL DUTIES & RESPONSIBILITIES:
Analyze work orders (Job Cards) carefully to understand a vehicle’s condition, the accuracy of the diagnosis, and labor time agreed.
Ask the Service Advisor for clarification if a work order is not clear or seems incorrect.
Determine which parts and tools will be required for a given repair or service and ensure their availability.
Inform the Service Advisor if additional parts need to be ordered.
Complete routine services and repairs on vehicles within the assigned timeframes.
Document completed work orders to include the repairs conducted, the parts required and the labour involved.
7.Document any other vehicle problems noted during servicing and document any additional repairs to be completed, the parts required, and the labor to be charged in order to gain customer approval.
Interact directly with customers to explain vehicle problems and steps taken to correct the problems as needed.
Document additional services or repairs conducted on vehicles.
Ensure the security of all inventories and monitor the quality of parts.
Undertake additional related responsibilities as required.
COMMUNICATION & WORKING RELATIONSHIPS:
Team Leader, Workshop Supervisor, Tool Keeper and Parts Department, Service Advisor, other Technicians and Helpers within the workshop
MINIMUM REQUIREMENTS FOR THE JOB:
Related Diploma or certificate from Technical School or Training Institution
Work experience in a dealership service outlet conducting A/C services on automobiles.
Technical knowledge of various service requirements and diagnosis of A/C – one or more of the following automotive disciplines: mechanical, electronic, electrical, transmission, air-conditioning
SKILLS & ABILITIES
·Well-organized and systematic
·Technically competent with ability to diagnose/troubleshoot automotive issues
·Ability to read and interpret work orders
·Good communication skills
·Good customer service skills
·Applying Technical Expertise
·Following Instructions & Procedures
Note: This job description is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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