JOB TITLE:

SR. TECHNICAL TRAINER

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for the analysis, design, development and delivery of HE Service Training 
• Provide administration and oversight of initial and continuing training for Service programs which include Mechanical, Electrical and Instrumentation & Controls. 
• Responsible for the development and maintenance of all training materials used to ensure training materials and programs are maintained current and within industry and regulatory standards. 
• This person will actively monitor the Workshop operations and human performance, offering guidance to using training as a tool to improve overall workshop and human performance. 
• Prepare, schedule and conduct product installation, diagnostic and repair training. Assist with training plan development, maintain records for attending employees. 
• Provide dealer technical support for all heavy equipments and issue resolution for all product applications as required. Assist in complex failure analysis and unique Equipment problems. 
• Remain current with dealer products and updates. Stay current with all technical changes (installations, diagnostics & repairs) as well as dealer warranty applications. Maintain personal technical competence.

MINIMUM REQUIREMENTS FOR THE JOB:

QUALIFICATIONS

• A Bachelor's Degree in a technical discipline is desired 

EXPERIENCE

• Minimum of 7 years of diesel repair and diagnostics experience 

• Current or previous training experience is preferred. 

• It’s ideal that candidates have prior experience in Heavy Equipment Service dealership outlet 

KNOWLEDGE

• Candidate must have a strong technical knowledge of maintenance training programs and requirements 

SKILLS & ABILITIES

• Strong mechanical and electrical aptitude required 
• Strong interpersonal skills and the ability to communicate well on all levels 
• Strong problem solving and technical investigation skills 
• Strong verbal, written, technical and group communication skills 
• Accurate PC, technical and business network utilization skills

COMPETENCIES

·         Leading & Supervising

·         Team Orientation

·         Customer & Quality Focus