JOB TITLE:

AUTO TECHNICIAN

REPORTS TO:

TEAM LEADER & WORKSHOP SUPERVISOR

DIVISION/DEPT:

AUTOMOTIVE - ACDELCO

GRADE:

SPECIAL FACTORS/SPECIFIC BACKGROUND INFORMATION (If Applicable):

Automotive technicians are cross-trained for the range of functions related to automobile service and repairs – mechanical, electronic, electrical, transmission and air-conditioning systems. Scope of work may relate to oil & air/fuel filter change, brake and clutch, steering, carburettor, wheel alignment, transmission, radiator, fluids etc.

JOB PURPOSE STATEMENT:

Conducts routine diagnostics, service and repairs on customer vehicles.  

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Analyze work orders (Job Cards) carefully to understand a vehicle’s condition, the accuracy of the diagnosis, and labor time agreed.
2. Ask the Service Advisor for clarification if a work order is not clear or seems incorrect.
3. Determine which parts and tools will be required for a given repair or service and ensure their availability.
4. Inform the Service Advisor if additional parts need to be ordered.
5. Complete routine services and repairs on vehicles within the assigned timeframes.  
6. Document completed work orders to include the repairs conducted, the parts required and the labour involved.

7.     Document any other vehicle problems noted during servicing and document any additional repairs to be completed, the parts required, and the labor to be charged in order to gain customer approval.

8. Interact directly with customers to explain vehicle problems and steps taken to correct the problems as needed.
9. Document additional services or repairs conducted on vehicles.
10. Ensure the security of all inventories and monitor the quality of parts.
11. Undertake additional related responsibilities as required.

MINIMUM REQUIREMENTS FOR THE JOB:

QUALIFICATIONS

Related Diploma or certificate from Technical School or Training Institution

EXPERIENCE

5 years Work experience in a dealership service outlet conducting routine services on automobiles.

KNOWLEDGE

Technical knowledge of various service requirements and diagnosis of issues – one or more of the following automotive disciplines: mechanical, electronic, electrical, transmission, air-conditioning

SKILLS & ABILITIES

·         Well-organized and systematic

·         Detail oriented

·         Technically competent with ability to diagnose/troubleshoot  automotive issues

·         Ability to read and interpret work orders

·         Good communication skills

·         Good customer service skills

COMPETENCIES

·         Applying Technical Expertise

·         Following Instructions & Procedures