JOB TITLE:

COUNTER PARTS SALESMAN 

REPORTS TO:

DIVISION/DEPT:

AUTOMOTIVE - ACDELCO

JOB PURPOSE STATEMENT:

Plans and carries out sales activities and develops and maintains relationships with customers

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Assist  customers solve parts problems, identify correct parts numbers, complete order forms and recommend and sell related items as a service and as requested by customers.

{             2.    Provide correct parts to the customer

                3.    Provide quotations and estimates within the time frame

4. Offer all required parts and any additional accessories to customers.
5. Follow through on ordered parts to ensure that parts arrive, that parts are correct and that customers are notified of arrival.
6. Work with other Department personnel in order to assist them with parts information as required.
7. Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service
8. Diplomatically handle customers’ complaints in a friendly, pleasing and personal manner.
9. Monitor sales discounts according to department limit and company policy.
10. Research the availability of certain parts, either within the retail facility or from other sources as necessary and

{1            11.  Monitor bins and determine which parts need reordering.

{}            12.  Assist Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand.

{              13. Monitor lost sales for inventory control.

                14.  Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services

{1             15.  Undertake additional related responsibilities as required.

MINIMUM REQUIREMENTS FOR THE JOB:

High school certification or other related certification

EXPERIENCE

Experience and knowledge in Parts Catalog is a must and parts product handling

KNOWLEDGE

·         General understanding of automotive systems

·         Knowledge of procedures for ordering special parts or parts with no published parts numbers

·         Knowledge of the EPC (Electronic Parts Catalogue) and of AC Delco parts

SKILLS & ABILITIES

Ability to use inventory information on a computer screen and locate parts by checking parts numbers and locating them in the bins.

Ability to identify and acknowledge the receipt of warranty (used) parts

Good communications skills – in person and on telephone

 Willingness to initiate calls to customers to give and receive information.

Ability to effectively communicate with all other departments in the retail facility.

                                   Is able to work independently, managing his or her time and work flow.

                                   Detail oriented

                                   Computer skills – Microsoft Office / Inventory systems

COMPETENCIES

                         Customer & Quality Focus

                         Team orientation