Systems Supervisor

Position Summary:

Maintains computing environment by identifying system requirements; installing upgrades; monitoring system performance.

Nature and Scope of Position / Duties & Responsibilities:

Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure.

Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures.

Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.

Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.

Prepares users by designing and conducting training programs; providing references and support.

Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.

Meets financial requirements by submitting information for budgets; monitoring expenses.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Protects organization's value by keeping information confidential.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Common Skills: 

Handles highly confidential information/material

Ability to communicate orally and written in a professional manner

Prior experience supporting, implementing and/or administering networks such as Microsoft Windows Active Directory

Works well both alone or in a team setting

Strong analytical skills

Knowledge, Skills and Experience Required: :

I.Education Requirement:

Master's degree in Computer Management

Hands-on experience implementing and administrating network devices, setting and maintaining policies and rights/security within a Windows Server 2000/2003environment:

Firewalls

Cisco, HP, and Dell network switches

Cisco routers

Cisco VPN

Wireless Access Points

HP, Dell server platforms

Windows Server 2000/2003 Active Directory

Symantec Back-Up Exec software and related backup tape drive

Desktop and laptop installation and problem resolution in a Windows XP environment

Previous responsibility for providing customer support

Demonstrable level of competence including:

A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking

A practical level of experience implementing and administrating common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc.

Working knowledge of common network monitoring and security utilities

Troubleshooting focused on determining hardware vs. software, hardware vs. firmware, software vs. operating system, network vs. application/systems, and patterned vs. non-repeatable problems

3+ years of network administration mandatory

Ability to prioritize and multitask

Willingness to learn new technologies and maintain industry knowledge

Excellent communication and interpersonal skills

Excellent customer presentation skills

Bachelor’s degree (preferably engineering related)

Current CCNA or CCNP strongly preferred

Ability to lift, carry, and move all components of PC workstations, servers, network equipment, peripherals, and other ancillary equipment

II.Experience Requirements: 

Minimum of 8 -10 years of experience in managing System Administration.

III.Skill requirement:

1.Communication Skills: Writes, speaks, and presents information effectively and persuasively across communication settings

2.Managing Change: Recognizes the need for change and works to move people, processes and systems in the new direction

3.Interpersonal Skills: Develops and maintains good working relationships with others

4.Negotiation & Conflict Management: Negotiates or mediates sound agreements in business or organizational situations where there is disagreement or differences in interests

5.Action Orientated: Pursues work with energy, drive, and a strong accomplishment orientation

6.Fluency in English