Head Of Infrastructure

Position Summary:

A key member of Leadership team, responsible for leading & motivating the IT vendors team with accountability for Production Support & Service Delivery. The incumbent will also oversee the day-to-day IT operational management as per SLA 

Nature and Scope of Position / Duties & Responsibilities:

Develop long-term vision, strategy, and roadmaps for enterprise wide infrastructure architecture (i.e. servers, storage, databases)

Collaborate to define business requirements and gain buy-in for architecture plans

Review IT procurement, projects and development plans for compliance with IT architecture standards

Develop and communicate security strategies and plans to executive team and business stakeholders

Implement and enforce administration policies, procedures and testing for security infrastructure

Oversee security infrastructure and monitor activity and intrusion detection logs for suspicious activity

System security

Redundancy planning

Scalability planning

Maintenance planning, execution and monitoring

Disaster recovery plans and testing

Monitoring/identification of trends in usage, traffic, storage

Management and monitoring of new system rollouts

End-user administration, updates, deployments and support

Help desk operations and management

IT systems budget planning, management and updating

Oversee performance of IT infrastructure for efficient operation and proactively determine capacity upgrade needs

Analyze and make recommendations for the on-going improvement of the IT infrastructure 

Oversee development of bid requirements for infrastructure upgrades and manage selection process

Authorize deployment, monitoring, maintenance, operation and support of all hardware and system software assets

Demonstrable experience and training with Windows O/S and "Active Directory" validation system, TCPIP networking.

Past experience in managing and tracking a significant IT budget.

Ability to manage and lead a team of IT personnel.

Strong leadership and communication skills.

Ideally should possess knowledge of multiple technologies including (but not limited to) Blade, SAN, TCPIP, Cisco, Symantec, wireless LAN.

Ability to develop a defendable budget and maintain and track corresponding purchases.

Ability to handle multiple deadlines and set priorities.

Must be self-driven, self-motivated, results-oriented, customer service-oriented, while being an effective team player.

General  Accountabilities:

To be responsible for the delivery of IT infrastructure services within the business. This will include:

a.The account management of key suppliers including as appropriate the instigation and approval of tasking. 

b.Production and maintenance of a continuous improvement plan with agreed targets to ensure the efficient and effective delivery of IT infrastructure services. 

c.Managing the IT infrastructure services aspects of business continuity processes to ensure any necessary enhancements are implemented to address identified weaknesses

Knowledge, Skills and Experience Required: :

I.Education Requirement:

Degree holder in Engineering 

II.Experience Requirements: 

Minimum of 8 -10 years of experience in managing a multi-site IT infrastructure.

III.Skill requirement:

1.Communication Skills: Writes, speaks, and presents information effectively and persuasively across communication settings

2.Managing Change: Recognizes the need for change and works to move people, processes and systems in the new direction

3.Interpersonal Skills: Develops and maintains good working relationships with others

4.Negotiation & Conflict Management: Negotiates or mediates sound agreements in business or organizational situations where there is disagreement or differences in interests

5.Action Orientated: Pursues work with energy, drive, and a strong accomplishment orientation

6.Fluency in English