B2B Collections Associate Manager
Manila, Philippines
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Vacancies 6
Apply Until: Jan 03, 2016
CORINTHIANS PLACEMENT SERVICES, INC.
DMW License No: POEA-134-LB-070519-R
Address
2F EMC BLDG, EMC DRIVE, ALABANG-ZAPOTE, PAMPLONA 3, LAN PINSA, LAS PINAS, Metro Manila, Philippines
Contact Number(s)
7-751-1487
Company Profile
https://corinthians.workabroad.ph/profile/agency/383/corinthians
Principal / Employer
Accenture, Inc (Philippines)
Qualifications
Male or Female27 Years Old and AboveWith or Without ExperienceAt Least Bachelor's / College Degree
For manpower pooling only. No fees in any form and/or purpose will be collected from the applicants. Beware of illegal recruiters and human traffickers.
Job description Overall Purpose
- Co-ordinate and analyze operational and service management metrics and reports, identify trends in the AR/Collections metrics, develop and maintain processes and procedures, and support the continued development of AR/Collection processes by conducting research, review and analysis of periodic reports and metrics. Ensure Service Level Agreements for the teams’ are met.
Responsibilities
- Co-ordinate A/R collections, adjustments, and write offs
- Ensure Service Level Agreements for the teams’ are met.
- Co-ordinate the preparation and analysis of accounts receivable yearly, monthly and weekly metrics data
- ï Responsible for creating and providing functional and operational reports to executive management that provides essential information to manage the business.
- Creating consistent methods for analyzing and reporting metrics. (Including description of trends and meaning)
- Identification of standard reports for appropriate metrics and audience (e.g. Client business units, service
- management, client corporate)
- Develop, maintain, and update all collections and accounts receivable process documentation.
- Developing procedures that adhere to client policies.
- Provide process improvement guidance / changes for review by leadership.
- Work with collections management team to drive continuous improvement in the collections process.
- Identifying deficiencies (tools, metrics and reports) and recommending solutions.
- Continuously look for opportunities to improve collections metrics and the validation of the data.
- Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing.
- Special projects as requested by the management team.
- Provide archiving and records retention in accordance with client policies.
- Provide internal and external audit support, as requested
- Provide regular status report to the client of all issues received, pending, and resolved issues.
- To be escalation contact for Client’s management team
- Assign resources and monitor status to accounts receivable and collections helpdesk
- Perform credit control activities in line with client’s procedures and policies
- Be in contact with appropriate credit control institutions
- Escalate credit control related exceptions
- Execute control checks of compliance with client’s credit policy
- Collect and compile credit evaluation information and documentation per Client’s guidelines and template
- Record relevant results of credit assessment in ERP/ tracking tool (TBC), including date, credit limit approved or pre-approved by client in writing
- Provide instruction to the Customer Master Data Team (or execute on its own depending on client’s guidelines) via tracking system (TBC) to enter approved credit limit into ERP
Functional Competencies
- Accounts Receivable - Expert
- Microsoft Applications - Expert
- Process Mapping - Expert
- Operations Experience - Expert
- Client Management - Expert
Qualifications
- 3 years strong B2B Collections experience in a BPO/Shared Services environment min of 5 years supervisory experience
- Good communications skills