Lotus Notes Adminstator
Manila, Philippines
CORINTHIANS PLACEMENT SERVICES, INC.
DMW License No: POEA-134-LB-070519-R2F EMC BLDG, EMC DRIVE, ALABANG-ZAPOTE, PAMPLONA 3, LAN PINSA, LAS PINAS, Metro Manila, Philippines
7-751-1487
Principal / Employer
Accenture, Inc (Philippines)
Qualifications
Male or Female23 Years Old and AboveMinimum of 1 Years ExperienceAt Least Bachelor's / College DegreeResponsibilities
1. This position is responsible for providing e-mail technical support or remote telephone and assistance for internal and external customers.
2. The objective of the role is to maximize the number of resolved incidents at Tier 2 without referral and to enhance customer satisfaction.
3. Own and manage all incidents and service requests.
4. Ensure resolution occurs within the customer SLA/OLA
5. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
6. Develops and maintains technical skills and understanding of Accenture Services to achieve goal of 80% problem resolution
7. The candidate will also work closely with Lotus Notes and Domino Delivery Center administrator in supporting but is not limited to Domino Server, disaster recovery.
Basic Qualifications
· Bachelor's Degree, Preferably in Sciences (Mathematics, Physics, Computer Science, or MIS or Engineering).
· Microsoft, IBM or ITIL certification desirable.
· Customer service experience.
· Lotus Notes administration skills, Win2003/2008 administration skills, Hardware management skills
Preferred Skills or qualifications (Nice to have)
• Amount of previous experience of similar work:
1-2 Years minimum Lotus Notes and Domino within a sizable corporate environment.
Knowledge of Domino Clusters, SMTP and Networking
Experience on Windows 2003, Windows 2008 and Windows 2012
Experience in Messaging Systems including but not limited to Lotus Notes/Domino Servers, SameTime, WebMail, Domino Directory, and LDAP
Interested applicants may send your application to [email protected].