Quality Assurance Manager
Manila, Philippines
This job has already expired. These job details are for viewing purposes only.
Vacancies 3
Apply Until: Nov 12, 2015
CORINTHIANS PLACEMENT SERVICES, INC.
POEA License No: POEA-134-LB-070519-R
Address
2F EMC BLDG, EMC DRIVE, ALABANG-ZAPOTE, PAMPLONA 3, LAN PINSA, LAS PINAS, Metro Manila, Philippines
Contact Number(s)
7-751-1487
Company Profile
https://corinthians.workabroad.ph/profile/agency/383/corinthians
Principal / Employer
Accenture, Inc
Qualifications
Male or Female28 Years Old and AboveMinimum of 6 Years ExperienceAt Least Bachelor's / College Degree
For manpower pooling only. No fees in any form and/or purpose will be collected from the applicants. Beware of illegal recruiters and human traffickers.
Qualification:
- Candidate must possess at least a Bachelor's/College Degree
- At least 6 years Quality Assurance work experience in a BPO/Shared Services environment
- At least 3 years supervisory experience in managing a team
- Excellent written and verbal communication skills in English
- Greenbelt certification/training is preferred
Job Description:
- The Quality Auditor is responsible for reviewing, confirming, and reporting compliance with process or procedure requirements, Quality certifications, and/or Accenture Delivery methodology.
- Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required
- Ensures the desired quality standards are reached by sharing the audit results on a defined frequency
- Creates error trend analysis, scorecards and proposes immediate action plans to operations
- Responsible for confirming, managing and improving compliance with International Standard Organization(ISO) and/or quality certifications using Accenture methodology
- Develop and maintain quality audit processes/procedures
- Acts as point of contact for updates on policies and procedures
- Retain skills in functional area of expertise through frequent “on the role” experiences and ongoing education, training and certification
- Ensure high quality work products and processes, e.g.
- Fact based findings followed
- Independence in audits
- Comply with Accenture standards, procedures and policies and where relevant the client's policies and practices