TSR
Manila, Philippines
This job has already expired. These job details are for viewing purposes only.
Vacancies 3
Apply Until: Oct 07, 2015
CORINTHIANS PLACEMENT SERVICES, INC.
DMW License No: POEA-134-LB-070519-R
Address
2F EMC BLDG, EMC DRIVE, ALABANG-ZAPOTE, PAMPLONA 3, LAN PINSA, LAS PINAS, Metro Manila, Philippines
Contact Number(s)
7-751-1487
Company Profile
https://corinthians.workabroad.ph/profile/agency/383/corinthians
Principal / Employer
Accenture, Inc
Qualifications
Male or Female25 Years Old and AboveMinimum of 2 Years ExperienceAt Least Bachelor's / College Degree
For manpower pooling only. No fees in any form and/or purpose will be collected from the applicants. Beware of illegal recruiters and human traffickers.
Qualifications:
- Candidates must have at least Bachelor's / College Degree.
- The job requires both Male and Female applicants.
- Minimum of 2 years working experience is required for this position.
- Applicants must be 25 to ████████████
Job Description
- Assists with customer requests or issues and follows defined procedures to complete the call or email transaction. Able to represent and explain various technical functionalities clearly and accurately to an audience with varied technical background.
- ● Transfers a call promptly or escalates to the responsible party for proper handling.
- ● Reports application issues, document troubleshooting efforts and opportunities for product improvement.
- ● Develops and maintains knowledge management tools, client information systems, and service desk procedures
- ● Understands Service Level Agreements and supports the achievement of set targets.
- ● Able to probe and gather customer requirements effectively
- ● Proactively identifies operational areas to improve upon including call flows, processes, escalation paths, etc
- ● Works with SMEs and leads to handle complex client cases
- ● Identifies gaps, mistakes and areas for improvement in the help center and other documentation.
Skills Requirement
- DNS & Web Hosting Knowledge – required